Do you have significant downtime waiting for an engineer to visit?

Many of our new clients tell us that they have been frustrated in the past when their systems malfunctioned and they were left for long periods of time waiting for an external support engineer to arrive on-site. Downtime can be a major source of frustration for most company’s as this can result in lost orders, staff waiting around unable to continue their work and a breakdown in internal communications amongst staff and departments.

The solution is a comprehensive arrangement of services. The rapid response of remote support coupled with the in-depth support of onsite technical resources.

Online Helpdesk

The modern approach is to use remote access to manage your internal software and hardware resources. What does this mean? It means Pctank.co.uk can directly control your systems from our offices (with your permission of course). Some benefits include no requirement to wait for an engineer’s physical arrival at your offices – we have access at the touch of a button, the wait time is reduced to a few minutes.

Your staff will not have to explain the symptoms over the telephone, which is open to mis-communication. With direct access we can see at first hand what the issues are. It allows your staff to continue working on other aspects of their job. It is an efficient, easy process to follow.